FAQs
Can Jet Members guarantee availability even in seasonal peak times?
We endeavor to always provide members with an option on every occasion but limitations can apply (e.g. slots/parking) and if the request is within the minimum booking notice period.
Please also consider if there is sufficient time to receive any applicable permits for take-off / landing (less than 24 hours, for example, can have restrictions), as well as any applicable laws which may be enforced, such as cabotage.
​
The easiest advice is to book as far in advance as possible.
Can I choose a specific aircraft model?
Yes, you are not committed to a specific aircraft or category - members may choose any specific model from the options provided to them by their Account Manager - if you have specific requirements please let us know upon making your enquiry.
Does my membership expire?
No. Funds deposited into your account are yours and not subject to expiry. We do reserve the right to adjust any agreed hourly rate after 12 months.
What happens to the savings earnt on my maximum hourly rate membership ?
Every time the calculated trip cost is lower than the maximum agreed rate on your membership, the difference / savings are returned to your account. These savings remain on your account as flight credit and can be used towards additional flying, upgrades, and complimentary ancillary services.
Please note however that as we work on providing our members with savings on every flight, the savings earned are non refundable / transferable unless agreed before the start of your membership - otherwise, there is little sense for providing the initial savings.
Where is your main base of operations?
Jet Members is headquartered in the UK, with our main membership programmes serving the United Kingdom and Europe. If however you are looking for an intercontinental flight, we are more than ready and able to help on a flight-by-flight basis.
For more information please email us with your enquiry or contact your personal Account Manager.
What is the typical size of the aircraft you offer?
Jet Members can offer a large arrangement of aircraft ranging from Turboprops, Very Light, Light, Super Light, Midsized, Super Midsized, Heavy, Ultra Long Range and VIP Airliner categories, as well as Helicopters.
​
The typical maximum amount of passengers which can be transported is up to 14 passengers, depending on specific category and routing.
What’s included in the trip cost?
Each option provided to our members should include the following as a minimum:
​
-
Aircraft + minimum twin crew for fixed wing operations
-
Airport Landing and Handling Fees based upon the quoted departure time (certain high density airports such as London Heathrow or amendments to the departure time may have additional terms and conditions applied)
-
Aircraft Insurance
-
Euro Control Fees
-
De-Icing Protection in accordance with your membership
-
Aircraft Mechanical Protection in accordance with your membership.
-
Fuel
-
Passenger Taxes based upon the specific stated number of passengers provided at the point of enquiry
-
Catering based upon the specific stated number of passengers provided at the point of enquiry
-
Carbon Offset fees - if requested to be charged by the member
-
Full flight watching service and trip notifications