PRIVACY POLICY

Jet Members Ltd

Effective Date: 30 January 2026

1. Introduction

This Privacy Policy explains how Jet Members Ltd ("we", "us", "our" or "Jet Members") collects, uses, shares and protects personal data when you:

visit our website at https://www.jetmembers.co.uk/ (the "Website");
enquire about, purchase, or use our private jet charter services and membership programmes;
communicate with us (including via email, telephone, messaging services or in person); or
otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable privacy and data protection laws.

2. Who We Are (Controller Details)

Jet Members Ltd is the "data controller" for the personal data described in this Privacy Policy.

Company: Jet Members Ltd
Registered Office / Address: No 5 The Heights, Wellington Way, Weybridge, Surrey, KT13 0NY
Company Registration Number: 15293530
Website: https://www.jetmembers.co.uk/
Privacy Contact Email: privacy@jetmembers.co.uk

3. Definitions

Personal Data: any information relating to an identified or identifiable individual.
Special Category Data: personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data (for identification), data concerning health, or data concerning sex life or sexual orientation.
Processing: anything we do with personal data, including collecting, using, storing, sharing or deleting it.

4. Data Collected (Categories of Personal Data)

We may collect and process the categories below (depending on your relationship with us and the services requested).

4.1 Identity and Contact Data

full legal name, title
date of birth, nationality
email address, telephone number(s)
residential / billing address
emergency contact details
details of your assistant, family office or other authorised booking contact (where relevant)

4.2 Travel and Booking Data (including Passport Information)

Passport Information (including passport number, nationality, issue/expiry dates, place/country of issue, and a copy/scan where required by an operator or authority)
visa and entry/exit documentation details (where relevant)
itinerary details (departure/arrival airports, dates and times)
passenger manifest details (including for guests travelling under your booking)
flight preferences (aircraft preferences, seating preferences, catering preferences)
accommodation/ground transport preferences (if arranged in connection with a flight)
pet travel information (pet passport/vaccination records where relevant)

4.3 Financial, Contractual and Account Data

membership and account information (including Protected Hourly Rate details where applicable)
Pre-Paid Charter Fund Account details and balances (where applicable)
invoices, payment status, and transaction history
bank/payment card details (processed by payment providers where applicable)
contracts, confirmations and service correspondence

4.4 Communications Data

communications with you (calls, emails, messages) and related records/notes
service feedback, complaints and incident reports

4.5 Technical and Usage Data

IP address, device identifiers, browser type/version, operating system
Website interaction data (pages visited, time spent, referral source)
cookie and analytics data (see Section 12)

4.6 Special Category Data (Health Information)

Where necessary for flight safety, passenger welfare, or to arrange special assistance, we may collect and process Health Information, such as:

mobility requirements, disabilities or special assistance needs
allergies or dietary requirements (where health-related)
medical conditions relevant to fitness to fly or in-flight safety
requirement to travel with medical equipment or medication (where relevant to operations)
pregnancy status (where relevant to safety/operational requirements)

Please do not provide Health Information unless we request it for a specific purpose.

4.7 Data About Other Passengers

If you provide personal data about other passengers (e.g., colleagues, family members, guests, minors), you confirm you are authorised to do so and that they have been provided with (or will be directed to) this Privacy Policy.

5. How We Collect Personal Data

We collect personal data from:

you directly (e.g., enquiries, bookings, membership onboarding, manifest forms, emails/telephone calls);
authorised intermediaries (e.g., personal assistants, family offices, corporate travel managers);
aircraft operators and aviation service partners (e.g., operational updates, incident/service delivery information);
payment providers and banks (e.g., payment confirmation and fraud prevention);
identity/AML screening providers (where applicable); and
automatically via cookies and similar technologies when you use the Website.

6. Our Use of Data (Purposes and Lawful Bases)

We only process personal data where we have a lawful basis under UK GDPR. Depending on the context, we rely on:

Contract (to provide services to you or take steps at your request before contracting);
Legal obligation (to comply with laws and regulatory requirements);
Legitimate interests (to operate and improve our business, provided your rights do not override those interests);
Consent (where required, e.g., certain marketing; and explicit consent for Special Category Data as described below);
Vital interests (rare emergency scenarios).

6.1 Core Purposes

We use personal data to:

handle enquiries and provide quotes and flight options;
book and deliver flight services and related arrangements you request (e.g., catering, ground transport coordination where applicable);
administer memberships and member accounts (including Protected Hourly Rate programmes and Pre-Paid Charter Fund Accounts, where applicable);
communicate with you about bookings, operational updates, disruption management, and customer support;
maintain safety, security and service standards;
prevent fraud and protect our business and customers;
keep appropriate records and exercise or defend legal claims; and
comply with applicable legal and regulatory obligations (including aviation, border/immigration, tax, and AML/KYC where applicable).

6.2 Special Category Data (Health Information) — Explicit Consent

Where we process Health Information (Special Category Data), we do so only where necessary and based on your explicit consent, for the purpose of:

ensuring passenger safety;
assessing and implementing special assistance requirements (e.g., mobility support, accessibility arrangements);
coordinating appropriate in-flight or ground medical-related accommodations with aircraft operators and relevant service partners.

You may withdraw your consent at any time by contacting us at privacy@jetmembers.co.uk. If you withdraw consent, we may be unable to provide certain safety-related accommodations or, in some circumstances, proceed with a booking where the information is necessary to deliver services safely.

7. Third Parties We Share Data With

We may share personal data with third parties where necessary to provide services, comply with law, or operate our business. This may include:

Aircraft Operators (to operate the flight, fulfil safety/operational requirements, crew briefings, and mandatory passenger documentation);
Ground Handling Agents and fixed base operators (FBOs) (to facilitate departure/arrival services, passenger handling, baggage, and special assistance);
Border/Immigration Authorities, customs and other government bodies (to meet legal requirements, including passenger manifests and GAR submissions where applicable);
catering providers (to deliver requested catering, including dietary requirements);
payment processors and financial institutions (to process payments and prevent fraud);
trust account providers (where client funds are held in trust for Pre-Paid Charter Fund Accounts);
IT and hosting providers (to operate and secure our systems and communications);
professional advisers (legal, tax, insurance, auditors);
regulators, law enforcement or courts (where required by law or to protect legal rights).

We require third parties who process personal data on our behalf to protect it, keep it confidential, and use it only for the agreed purpose.

8. International Transfers

Given the international nature of private aviation, personal data may be transferred outside the UK (for example, to operators, handlers, or authorities in your departure/destination countries). Where required, we put appropriate safeguards in place (such as adequacy regulations or contractual protections recognised under UK GDPR).

9. Data Security

We implement appropriate technical and organisational measures designed to protect personal data, including access controls, encryption where appropriate, and staff confidentiality obligations. No system is completely secure; if you believe your data has been compromised, please contact us at privacy@jetmembers.co.uk.

10. Data Retention

We keep personal data only for as long as necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by law.

In particular:

booking and flight records are generally retained for operational, legal and dispute purposes;
passport/manifest information is retained as required to evidence compliance and support service delivery; and
financial and contractual records (including invoices, payments, account statements, and contracts/agreements) are retained for 7 years to comply with UK tax and legal obligations.

We may retain certain data for longer where required to establish, exercise or defend legal claims, or where a legal/regulatory obligation applies. We will securely delete or anonymise personal data when it is no longer required.

11. Your Rights (UK GDPR)

You may have the right to:

request access to your personal data;
request rectification of inaccurate/incomplete data;
request erasure (in certain circumstances);
request restriction of processing (in certain circumstances);
object to processing based on legitimate interests (in certain circumstances);
request data portability (in certain circumstances); and
withdraw consent where processing is based on consent (including explicit consent for Health Information).

To exercise your rights, contact: privacy@jetmembers.co.uk.

Complaints

You may lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk/. We’d appreciate the chance to deal with your concerns first, so please contact us initially.

12. Cookies

We use cookies and similar technologies on the Website. Some are necessary for the Website to function; others help us improve performance and understand how the Website is used.

12.1 Cookie Categories

12.2 Google Analytics

We use Google Analytics to understand Website usage and improve our services. Google Analytics uses Performance / Analytical cookies to collect information such as pages visited, time on site, and referral sources. For more information, see: https://policies.google.com/privacy and the opt-out tool: https://tools.google.com/dlpage/gaoptout.

12.3 Managing Cookies

You can manage cookies via our cookie banner and via your browser settings. Blocking some cookies may affect Website functionality.

13. Third-Party Links

The Website may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy notices.

14. Children

Our services are not directed at children. Where minors travel, data is provided by a parent/guardian or authorised adult making the booking.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our Website with a revised effective date.

16. Contact Us

For privacy questions or requests, contact:

Jet Members Ltd
No 5 The Heights, Wellington Way, Weybridge, Surrey, KT13 0NY
Email: privacy@jetmembers.co.uk
Website: https://www.jetmembers.co.uk/